Return policy

To ensure a smooth and efficient return process, please review the following policy guidelines carefully. We are committed to providing a professional and transparent service for all our customers.

Eligibility for Returns

In order to be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the exact same condition as when you received it.
• The item must be retained in its original packaging.

Timeframe for Returns

You have 14 days from the date of receipt to initiate a return request. Please note that requests submitted after this period may not be accepted.

How to Initiate a Return

To begin the return process, please send an email to lumorars@outlook.com to obtain the return address and further instructions. Do not send items back without first receiving confirmation and specific directions from our customer service team.

Refund Processing

Once we receive your returned item and verify that it meets the eligibility criteria, we will process your refund. Please allow 5 to 10 business days for the refund to be completed and reflected in your original payment method.

If you have any questions or require assistance regarding your return, please do not hesitate to contact us at lumorars@outlook.com.